Privacy Policy

Java and Jazz Limited owns and operates Java and Jazz Ltd, Forest Row, East Sussex, RH18 5ES

Java and Jazz Limited is committed to protecting and respecting the privacy of our users and customers and website users. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and utilise your personal information including but not limited to, name, address, credit/debit card number, email address and mobile phone number ("Information"). It is also intended to assist you in making informed decisions when using our Website and our products and services. Please take a minute to read the Privacy Policy and understand our views and practices regarding your personal data. By visiting our website, you are accepting and consenting to the practices described in this policy. If we make changes to our Privacy Policy, we will post these changes to our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Please check back frequently for any updates or changes to our Privacy Policy.

All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:

Java and Jazz Ltd
The Square
Forest Row
RH18 5ES

Java and Jazz Limited is the data controller of your Information for the purposes of the Act.


When you visit our Website you may provide us with three types of information: * Information you provide to us - for example when you sign up to receive emails from us, redeem an offer or voucher code, place an order via our Website, sign up to use our wi-fi service, enter into a competition, make a booking over the telephone, or otherwise correspond with us by phone, e-mail or otherwise; * Information which we collect from you – we collect information when you browse our Website (such as the internet protocol (IP) address, length of visit, download errors); and * Information passed to us by third parties including: * Information from our third party booking partners, such as your name, email address and telephone number * the following Information from the provider of the wi-fi service in our restaurants: * Information such as your name, email address, and postcode, as well as related optional information which is collected on the registration page; * browsing activity when you are using the wi-fi service; * Information about your use of the wi-fi service including, but not limited to, and meta-data such as login details (user login, server used, time of log in, etc), authentication data, IP address, session ID, and device ID; and * other wireless connectivity information relating to the device you are using to connect to the wi-fi service such as the device’s Bluetooth profile where you have accepted a Bluetooth connection request; and * Information you provide in connection with any survey in which you participate, from the third parties who run surveys for us. Please note that where third parties provide us with Information, such third parties may use your Information in accordance with their own privacy policies.


We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website or via our wi-fi service. Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to prevent unauthorised access.


We use your information for the following purposes: * Information you provide to us - we use this information * to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, offer, booking, products and/or services that you request to us; * to invite you to participate in surveys; * to administer any competitions you have entered; * for marketing purposes where: * you have opted in to receive marketing. Such marketing may be via email, SMS or wireless communication such as Bluetooth (in accordance with your preferences
 * you have placed an Order via our Website, in which case we may contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of your order(s). * You have the right to ask us not to process your information for marketing purposes by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. and you have placed an Order via our Website, in which case we may contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of your order(s). * to ensure that content on our Website is presented in the most effective manner for you and for your devices. * Information we collect about you - we use this information: * to adminster our Website and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes; * to improve our Website to ensure that content is presented in the most effective manner for you and for your device; and * as part of our efforts to keep our Website safe and secure * Information passed to us by third parties -  * we combine this Information with Information you give to us and Information we collect about you. We use this Information and the combined Information for the purposes set out above (depending on the types of Information we receive). In addition, with respect to Information you provide in connection with any survey in which you participate, we use this Information to make improvements to our business. We may also contact you by email and telephone in relation to any specific issues that you mention in your survey responses.


You agree that we may share your Information with:
* Selected third parties including * business partners, suppliers and sub-contractors for the performance of any contract we enter into with you * the third parties who run surveys for us; and * analytics and search engine providers that assist us in the improvement and optimisation of our Website   We may also disclose your Information to third parties: * In the event that we sell or buy any business or assets, in which case we will disclose your Information to the prospective seller or buyer of such business or assets. * If Java and Jazz Limited or substantially all of its assets are acquired by a third party, in which case Information held by it about its guests will be one of the transferred assets. * If we are under a duty to disclose or share your Information in order to comply with any legal obligation, or in order to enforce or apply any of our terms of use or other terms and conditions; or to protect the rights, property, or safety of Java and Jazz Limited, our guests, staff, or others. 


Like many companies, we use cookies and similar technologies, and web server logs in our online and digital services. For ease, references to “cookies” in this Cookie Policy include but are not limited to HTTP cookies, flash cookies, HTML5 and Flash local storage, web beacons/GIFs, embedded scripts, e-tags and cache browsers. Cookies are small (often encrypted) text files placed on your device, which collect information that is accessible by the system that placed the cookie. To understand more about what cookies are and how they operate, please visit

What type of cookies do we collect?

Cookies are used by Java and Jazz for a number of purposes, for example, to remember that you have consented to cookies. This site uses the following cookies: * Strictly Necessary Cookies: We may use cookies required for system administration, to prevent fraudulent activity, improve security or allow you to make use of our shopping‑cart functionality (for example when you purchase a gift card). Consent is not required for the use of cookies that are strictly necessary. * Analytics and Performance-Related Cookies:  We may use cookies to assess the performance of our online services, including as part of our analytic practices to improve the content offered through the online and digital services. * Functionality-Related Cookies:  We use cookies to tell us, for example, whether you have visited our site before or if you are a new visitor. * Targeting-Related Cookies:  We do not currently use any cookies that deliver content, such as targeted advertising, and we do not permit third parties to set such cookies on our website. Java and Jazz do not share any data collected via cookies with any third parties for advertising or marketing purposes.  Your use of our services indicates your consent to such use of cookies.

How do we use information we collect from cookies?

As you browse our website, cookies differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Broadly, Java and Jazz uses the information collected via cookies for the following purposes: * calculating the aggregate number of people visiting our website and which parts of the website are most popular, enabling us to gather feedback so that we can improve our website and better serve our customers; * to ensure that content from our website is presented in the most effective manner for you and your computer; * to allow you to register to join the Java and Jazz Coffee Club or order any products and services available on our website where you choose to do so; * to administer our site and for internal operations (such as troubleshooting, data analysis, testing, research and surveys); * to allow you to partake in interactive features of our service if you wish to do so; * as part of our ongoing efforts to maintain the safety and security of our website; * monitor and manage use of our Wi-Fi services; and * provision of payment services.

Your rights

You have the choice whether to accept the use of cookies and we have explained how you can exercise your rights, as follows: * Most browsers are initially set up to accept HTTP cookies. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about HTTP cookies and how to disable them, or restrict the categories of cookies you wish to accept, you can consult the information at * Controlling the HTML5 local storage on your browser depends on which browser you use.  For more information regarding your specific browser please consult the browser’s website (often in the Help section). * For more information about Flash “cookies” or local storage objects or LSOs, and how to disable them, you can consult the information provided at * Please note, however, that without HTTP cookies and HTML5 and Flash local storage, you may not be able to take full advantage of all our online features and some parts of the Java and Jazz online and/or digital services may not function properly.

From time to time, our site may contain links to partner, affiliate or advertiser websites. Please note that these have their own website policies, and our Cookie Policy does not extend to them. We do not accept any liability for their policies and/or websites. Please check their policies before submitting any personal data to these websites.

Questions, comments and requests regarding this Cookie Policy are welcomed via email at This email address is being protected from spambots. You need JavaScript enabled to view it. and/or by writing to:

Chief Executive
Java and Jazz Limited
The Square
Forest Row
East Sussex